What we do to make this safe
Verification, data, incidents and community standards, explained without literature and without promising what we can't guarantee.
What the badge means
- Identity checked
- Personal interview
- References contacted
- Visible history
What the badge means
A badge that's given away is worth nothing. This is exactly what sits behind ours.
Identity checked
An official document checked against the account holder. Without it, the profile doesn't publish.
Personal interview
A conversation about experience, which animals they accept, and how they'd react to specific situations that go wrong.
References contacted
Where there's prior experience, we contact whoever hired them. Where there isn't, the profile says so.
Visible history
Completed services, cancellations and open incidents stay attached to the profile and aren't deleted on request.
What we do with your information
General Data Protection Regulation. What follows is the readable summary; the detail is in the privacy policy.
- The minimum necessary
- We ask for the data needed to provide the service and charge for it. Nothing more, and nothing you can't view and download.
- Never sold on
- Your data isn't sold or shared for commercial purposes. The processors we use are listed in the policy.
- Rights you can exercise
- Access, rectification, erasure, portability and objection, from your account or by writing to the contact address.
- Location only during a service
- A walk's route is recorded while the service is live and attached to that booking. Outside of that, nobody is tracked.
If something goes wrong
The point isn't promising nothing will ever happen. It's having a procedure on the day it does.
Reported the same day
From the booking itself, with photos, and with the service's time log attached automatically.
Both accounts reviewed
We compare the report, the time log and what both parties say before resolving anything.
Real consequences
A confirmed incident affects the profile, and a pattern of incidents means the account is removed.
What isn't allowed
Short rules, enforced. Breaking them means losing the profile, with no refund of commissions.
Mistreatment or neglect
Any form of physical punishment, withholding water, or abandoning an animal during a service means immediate removal.
Falsifying a profile
Invented experience, photos that aren't yours, or somebody else's identity. Verification exists precisely for this.
Operating off-platform
As well as breaking the terms, it leaves the service with no time log, no report and no incident procedure.
Discrimination
Neither between users nor towards sitters. Declining a booking needs no reason; rejecting a person for who they are does have consequences.
Start by meeting somebody
The free meet-and-greet is, in practice, the best safety measure that exists.