Privacy policy

This document is pending legal review and will be completed with the company’s registration details before launch. We are publishing it now because it describes exactly how we handle your data, and we would rather you read it before signing up than after.

1. Who processes your data

The data controller is Mascota Segura 360. You can reach us at any time by writing to hola@mascotasegura360.es, which is also the address for exercising the rights described in section 6.

2. What data we collect

We collect only what is needed to provide the service and charge for it:

• Identification and contact: first name, surname, email address and telephone number.
• Service data: the address where the service is provided, the animals in care, schedules, the instructions you give us and the reports of each visit or walk.
• Sitter data: in addition to the above, an identity document for verification, declared experience and references where they exist.
• Payment data: handled by the payment provider. We do not store full card numbers on our systems.
• Location: the route of a walk is recorded while the service is in progress and remains attached to that booking. Outside a service, nobody's location is tracked.
• Technical data: IP address, device type and pages visited, for the purposes and legal bases described in section 3.

3. What for, and on what legal basis

Purpose	Legal basis
Creating and maintaining your account	Performance of the contract
Managing bookings and payments	Performance of the contract
Verifying sitters' identity	Legitimate interest in platform safety
Handling queries and complaints	Performance of the contract and legitimate interest
Meeting tax and accounting obligations	Legal obligation
Preventing fraud and abuse	Legitimate interest
Sending commercial communications	Consent, revocable at any time

4. Who we share it with

With the processors needed to operate: the payment provider, the hosting and infrastructure provider, and the transactional email provider. All of them act on our instructions and under a processing agreement in accordance with Article 28 of the General Data Protection Regulation.

We share with the other party to a booking the data strictly needed to provide it: the sitter needs to know your address and the animal's instructions, and you need to know who is coming to your home.

We do not sell your data or pass it to third parties for commercial purposes.

5. How long we keep it

For as long as your account is active and, after you close it, for the periods that tax and accounting legislation imposes on the documentation of transactions. Data not subject to that obligation is deleted.

Incident records are kept for as long as they remain necessary for the safety of the platform, because a history that is erased on request stops protecting anyone.

6. Your rights

You may at any time exercise the rights of access, rectification, erasure, restriction of processing, portability and objection, and withdraw any consent you have given. Many of these are available directly from your account settings; for the rest, write to hola@mascotasegura360.es.

If you believe we have not handled your request properly, you can lodge a complaint with the Agencia Española de Protección de Datos, the Spanish data protection authority.

7. International transfers

Where one of our providers processes data outside the European Economic Area, the transfer is covered by a European Commission adequacy decision or by standard contractual clauses, with whatever additional safeguards apply.

8. Security

We apply technical and organisational measures proportionate to the risk: encryption in transit, role-based access control, logging of access to personal data and periodic permission reviews. No system is infallible; if a breach occurred that put your rights at risk, we would notify you in accordance with Article 34 of the Regulation.

9. Minors

The platform is not aimed at minors, and nobody under eighteen may create an account.

10. Changes to this policy

If we change it, we will update the date shown at the top and, where the change is substantial, we will tell you by email before it takes effect.